Posted

Batesville MS Area

1st Shift 7:00am- 3:30pm

 

Job Details-

 

Fields all telephone inquiries on incoming toll free telephone lines and  provide consumers with answers and solutions to their questions relative to product assembly, product use and missing or defective parts issues.

 

Provides after sales service to customers within the guidelines established by the sales warranty program.

 

Processes all customer inquiries received through the mail, electronic mail, fax or telephone.

 

Provides documentation of service part orders for the purpose of internal tracking and resolution.

 

Provides assistance and support within the customer service department to process customer returns, credit card approvals and filing requirements.

 

Performs all other duties assigned by the QA/Consumer Customer Service Manager.

 

Work Areas:

email

voicemail

mail service

credit card entry

return order entry

order entry

call center

monthly reporting

inventory parts room

ordering parts

workstations – clean and organized

 

 

Job Requirements-

Excellent communication skills-in person and over the phone.

Be able to multitask.

Excellent computer skills.

 

For all considerations, please bring updated resume and apply in person with Amanda at EMI Staffing, 103-11 Woodland Road Batesville, MS.

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